Refund Policy

The short version

Our personalised reports are digital products generated specifically for you. Once your report has been delivered, we are not required by law to issue a refund, and this is something you confirm when you tick the checkbox at checkout. That said, if something went wrong on our end, we will always make it right.

When you are entitled to a full refund

• Report not delivered: If you completed the assessment and did not receive your report within 1 hour, contact us for a full refund or resend.
• Technical failure: If our system caused your report to be empty, corrupted, or incomplete.
• Duplicate payment: Refunded immediately.
• Cancelled before starting: If you paid but have not started the assessment, you may request a full refund within 14 days.

When we do not offer refunds

• Your report was delivered but you disagree with the results.
• You changed your mind after delivery.
• You did not read the product description before purchasing.

How to request a refund

Email support@traitly.net with your name, order reference, and a brief description of the issue. We acknowledge within 2 business days and aim to resolve within 7 business days.

Your consumer rights

Nothing here affects your statutory rights. Unresolved complaints: ACM ConsuWijzer (consuwijzer.nl).